INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do you offer worldwide shipping?

Yes! We ship to almost every country worldwide with free global shipping on all orders.

How long does delivery take?

Orders are processed within 1–3 business days.
Estimated delivery time:

  • USA / Europe / Asia: 7–14 business days

  • Other regions: 10–20 business days
    Note: Delivery times may vary depending on customs and local conditions.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can track your package anytime.

What if I ordered the wrong size?

No worries! Contact our support team within 24 hours after placing your order. We’ll help you adjust the size before shipment.
Once shipped, we unfortunately cannot modify the size.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, AMEX), PayPal, and local payment gateways depending on your country.

Are your shoes authentic?

We source high-quality shoes directly from trusted factories. While we are not affiliated with brands like Nike or Adidas, we guarantee premium craftsmanship and excellent materials.

Can I return or exchange my purchase?

Yes, we offer a 7-day return policy if the item is defective or significantly different from the description.
Please contact us with photos and your order number.

How can I contact customer service?

You can reach us anytime via email at support@goxbuy.com.
We typically respond within 24 hours on business days.

Is my payment information secure?

Absolutely. Our website uses SSL encryption and trusted payment gateways to ensure your data is 100% secure.

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